BUY TICKETS

FAQ

Everything you need to know about the day

Frequently asked questions

Here you can find answers to some popular questions, however if you cannot find what you are looking for please click the button below to contact us.

Contact us

Ticketing

  • If we book tickets in advance, can they be collected on the day?

    Yes, but you may have to queue

  • Can my tickets be refunded if I am unable to attend on the day?

    Tickets are non-refundable, non-returnable, and non-transferable. The non-transferable rule is in place to help us stamp out organised touting.

  • Will we be able to purchase tickets on the gate?

    If there are any tickets available they will be sold at the main box office which accepts cash, credit or debit cards.

  • Ticket Conditions subject to Licence

    1. This ticket is issued subject to the rules and regulations of Synthony Festival, anyone under the age of 18 is required to be accompanied by an adult or guardian aged 25 years or over.
    2. The promoter reserves the right to refuse admission to the holder if, in the reasonable opinion of the promoter, the holder of the ticket might be a risk to the safety of the audience and / or the holder and / or affect the enjoyment of the audience and / or the running of the concert, for example if the holder appears to be under the influence of alcohol and / or drugs and / or is acting aggressively and / or inappropriately.
    3. The promoter does not accept responsibility for any loss, injury or damage to the holder or the holder’s property.
    4. No professional cameras, video recorders or any form of professional audio-visual recording equipment will be allowed into the event arena.
    5. No bottles, cans, containers, alcohol or food are allowed to be brought into the Main Festival. A range of food and drink will be available within the event arena.
    6. ID will be required in order to purchase alcohol for those who appear under the age of 25 years.
    7. Fireworks, smoke canisters, flags, poles, umbrellas, shooting sticks, picnic equipment or other similar articles that can be classified as a ‘weapon’ are not permitted in the venue and any person in possession of any such articles may be refused entrance.
    8. The holder may be ejected from the Festival if the holder fails to comply with the reasonable instructions of a steward or other person acting on behalf of the promoter.
    9. Synthony Festival the promoter reserves the right to search the holder and the holder’s property and refuse admission to, or eject from the venue any person who refuses to be searched by a police officer or a steward.
    10. This multiple artist event is judged by reference to the overall theme rather than the individual acts scheduled to appear. Therefore if for unavoidable circumstances a scheduled artist is unable to perform but the promoter continues to run the event, no refunds will be issued. Booking fees and postage costs are non-refundable.
    11. No duplicate tickets will be issued for lost or damaged tickets, Tickets purchased from sources other than official agencies are at your own risk and may be invalid. Beware of forged or fake tickets.
    12. There will be an administration charge/booking fee for the issue of the Festival tickets.
    13. The holder consents to being recorded and / or filmed and the recording and / or film being exploited in any and all media throughout the world or any part.
    14. No tickets may be resold, used for competitions, promotions or hospitality packages without the written consent of the promoter. Any tickets re-sold or transferred in such a manner will become voidable and the holder may be refused entry to or ejected from the Festival.

    • This is an outdoor Festival. Please come prepared for inclement weather. The Festival will go ahead come rain or shine.

The Event

  • Can I bring alcohol to the Festival?

    No. Only sealed 500ml plastic bottles containing water will be allowed in. You can bring an empty plastic water container to refill free on site.

  • Will there be any covered areas if it rains?

    There are some of covered areas. However this is an outdoor event.

  • Will I be able to re-enter the site if I leave during the day?

    We hope you won’t want to, and we try to ensure you won’t need to. However, everyone entering the site will be issued with a wrist band and they will need to show this if they wish to leave and re-enter the site at any time.

  • Will there be seating?

    The event is all standing but you can bring your own camping chairs to this festival.